Configuration: P30+, AFd, Mac Pro Quad 2.66, 7 gigs, 7200 rpm drive, OS X.11.

First shot is fine, transferred to the computer just like in 3.8. Cannot take the next shot. I get the "db busy" message in the camera viewfinder. Shooting from teh computer gives me a "configuration" error. Unplugging/plugging the FW cord brings no joy, neither does turning the back on and off.

Anyone else experiencing a similar issue?

Thanks

AFDII/P45 to MBP 2.5 works fine.

(I know it's not an answer, but if everybody else's work, it must be something else)

However, I did need to get a firmware update for the AFDII, as the same error happened, first time I tried to shoot tethered. However, if you've used this hardware on a previous version of C1, I can't imagine that'd be it.

Hey John thanks for the info and what firmware and where did you get it..
Please inform us some more.
I also have an AFDII bought used and not sure if it has the right firmware or not?
Thanks
Snook

I've shot tethered to several different backs. I'm not sure what back you are using, but check your DB settings to make sure that it is on auto-detect. It will seek out CF card or FireWire, depending on what is plugged in. If you keep having issues, give us a call and ask for Tim Palmer in Atlanta or Doug Peterson in Miami.


Chris Lawery
Sales Manager
chris@captureintegration.com
Capture Integration, Phase One Dealer of the Year

877-217-9870 | National
404-234-5195 | Cell
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CAn someone clarify something:
DO you actually nee just 4.1 to shoot tethered or do you shoot to 3.7.8 and the 4.1 captures the Hotfolder?
Can we shoot tethered just to or having 4.1
By the way I have an AFD/RZ both with the P30
Thanks
Snook
I would rather know some of this info before installing 4.1 in my computer!

Chris,

Its on auto detect and shoots the first frame just fine. I removed the CF and the battery just in case, and still no joy. I'm not in a hurry because 3.7 works VERY well. I'll give Tim or Doug a shout later today. I saw on the C1 Support Forum that someone else had the same problem with their Phase back on a Contax, so I'm not alone.

Snook,

You can shoot straight into 4.1. I do like the color rendering better that in C1 3.7 and better than ACR. It really is nice, just wish there was some more control over the color.

I tried tethering into 4.1 with my P30+/H2 yesterday, and the same thing happened to me. The first few frames (maybe 5 or 6) were ok, and then I started getting the error message "back busy" on the H2.

I restarted everything, was able to shoot one frame, then came the error again.

Any ideas? I'll check out the Phase forum too.

It's too bad, as the previews in 4.1 look great. 3.7.8 works fine, but the preview images are (and have always been) terrible.

I think one of the WORST forums on the Planet is the Phase One forums!!
What a Joke they are.. look at the dates and responses..
Seems No body over at Phase One cares about anything!!
Thanks for the Updates.... way more info here than at the PhaseOne sites!
Snook

Not sure how to get at what version the camera has, but the work was done last October. Unfortunately the camera firmware is not user upgradable... bet they didn't fix that on the new Phase/ Mamiya AFD??

The P45 firmware would be last September, when I got it from Doug, at CI (At least *he* told me he's upped the firmware, if I remember right!)

Hope this helps
J

Hells Bells,

I shot for three days with 4.1 DB - no probs - and now today, when I start shooting, I have the same problem as well!


Grrrrr!

EDIT: The only connection I can make, and it may not be significant, is that it started showing this error after I put the mirror up, but forgot to turn off the AF.

The only good news is that the camera / back still works with 3.7.8

FURTHER TESTING: After shooting a frame tethered with 3.7.8, the camera / back starts working again with 4.1 (after 3.7.8 was closed). Works irrespective of whether captured from button on computer, shutter release on camera, and whether or not MF / AF is selected on either lens or focus selection on camera, and whether I try mirror up with AF 'accidentally' left on.

Conclusion: 4.1 is messing with settings on back, or not supplying confirmation to back that it has successfully captured, or some data of that type, hence completing the capture cycle.

Can Phase One do anything right (apart from low noise / iso, long exposure)?

Hope this helps. Get a move on Phase!

I'm at the lab waiting for clips. Doug and Tim from Capture Integration suggested trashing the prefs for C1 4 and then trying it out. Can someone with the issue try that and post the results?

Thanks,

T

3.7.8 and 4.1 seem to use the same library resources, so Doug and Tim's suggestion might have the same effect as starting 3.7.8 shooting tethered and thus overwriting the prefs.

p30+ and Contax locks up after a few frames with C1 4.1. I had to restart computer (Mac intel) and got a few more frames. Haven't put it on the laptop for now as I don't trust it at all yet!

I hope this is a small case and only the guys with troubles are writing here??
Are some guys having success???
You would think that Phase One would have tested it thoroughly!!! Duh!
I doubt they have...
Too bad they make great backs b/c their public relations STINK!
Is anybody shooting tethered with Lightroom and DB backs??
Thanks for all the information!!!
Snook

My experience was a total failure with a P25 that has had no problem in 2 years of work with C1 3.x... and I got used to it, so this is beginning to worry me since is not the only problem with C14...

It is sad because I really like Capture 1 as a program, but if the boat is leaking, the crew is not responding and passengers are looking for ways out (LR) ....

I too Love Lightroom but have not totally got my hands into.. been waiting to see what PhaseOne is going to do or where they go.
I also think C-1 is really smooth shooting tethered but actually have never even tried Lightroom shooting tethered?
It is a shame that Phase has been lazy lately!!!
I have been using their program for many years now...
What are you guys shooting tethered with if not C-1 for Phase Backs??
Thanks
Snook

I think the problem with phase can be seen when you see there videos on there site about the capture one software. There's no great big team of programmers have like I'm sure Adobe has, it seems like it's 4 or 5 guys. I don't think it's lazyness, not that this helps at all... Strange how they'd put out software with such obvious faults. The quality of the conversions is undoubtedly the best though, at least with a P21.

I agree. I'm not livid or pissed about this issue. These companies really consist of a handful of people. I actually find it amazing that they can produce these products in the first place, and that they (for the most part) function almost identically. I'm sure they tested tethered shooting before it went out, but missed this issue. Perhaps they only tested certain backs, perhaps they used Macs unsullied by non-capture/digital darkroom activity. Who knows. This is not the pro version, so I don't expect it to have Pro features that work flawlessly. Perhaps they should have said that the tethering functionality was beta? I look at it as a beta for Pro. What I do expect is the Pro version of 4 to be as reliable as 3.7xxPro.

As to LR, I use it for difficult images because its tool set is incredible. C1 4 is really nice, but needs more controls. If it had an HSL function and distortion correction I would never even use photoshop much less LR.

Has anybody tried the 4.1.1 that just came out?
wondering if it fixes some of the bugs???
Snook

I dodn't even know it was out! I'll see if I can get it on my machine and do a test before I head out of town.

Thanks TMARK...
Please do let us know if it is any kind of improvement?
Could not find anything anywhere? just saw that the Download was 4.1.1 now???
Snook

I am having problems tethering as well with an H25 & P45.

My real issue is how do I keep 4.1 from launching every time I plug in my iphone - its so annoying

I'll also check on the iPhone issue. I wonder if I can tether with my iPhone?

That is b/c you have your computer connect automatically when a device is connected that contains pictures.. in other words you need to change your default picture viewer to something other than C-1 or take out the option to open when device detected!!? Sounds like that is your problem...?
Snook

1) Library resources (cache, preferences, application support) are NOT shared between 3.7.X and 4.X. In the case of strange problems dumping these folders can help to get everything back to square one. 3.7.8 and 4.1 are completely independent.

2) Capture Integration experienced similar problems with a back's communication jamming up and requiring a system restart to get back and working, BUT we experienced these problems with 4.1 BETA. Note that the installation instructions for 4.1 clearly state you need to completely remove any previous versions of 4 before installing. This would be a good place to start.

3) I've now shot 5 backs on three computers using 4.1 and have had no problems with any of them. That said there are a lot of combinations of backs/bodies/computers/workflows. Phase One DOES test thoroughly, and is very dedicated to solving problems that customers have. If you are diligent with recording the circumstances of the problem (which I know can be hard if your in the middle of a shoot) and honestly follow the suggestions of your dealer and Phase One your problem WILL be fixed. 99% of the time there is something small (a setting, low batteries, bad firewire cables, non-recommended firewire cables etc), and 1% of the time the problem is more subtle. The 1% are the cases you hear about the most because of the frustration involved, but if you bought from a dealer with good support and you work with them, you will have your problems resolved.

4) P1 Support does NOT come through their forum. That forum is marked very clearly as a "user-to-user" forum and the P1 support staff only answer questions on there as they have time. If you have a problem and you need a fast response you need to start a support case with you and make sure your problem is resolved. Your dealer is more than happy to do this on your behalf, because happy customers are our best marketing, and personally is my greatest sense of job-satisfaction.

5) http://www.captureintegration.com/2008/02/...sync-my-iphone/ this will explain how to prevent 4.1 from launching when you plug into your iphone. thanks for this one go to chris

5) 4.1.1 was a very minor release that basically compressed the installer for faster downloads and made one very minor fix. Still if you do go through my suggestion to clear off previous versions of 4.X and reinstall then you might as well use 4.1.1

I've been told internal Phase One R+D has a mini-application that allows you to use your iPhone to trigger a capture. Basically it emulates the Enter button on the keyboard. Same basic concept as Signal (which lets you control your compter's iTunes from your iPhone) but with a much simpler back-end.

Doug Peterson
Capture Integration, Phase One Dealer
Personal Portfolio <-- fixed link with edit

Doug,

I'm going to be out of town this weekend. When I get back I'm going to freshly install C14.1.1 and see if that fixes the problem.

T

Thanks for all the information...
Would nice if some of the people having trouble might also want to mention what they are using??
Camera/Back combo/Computer etc...
Like the above poster mentioned there a lot of different combinations where things can get wrong.
Please keep up all the information coming in here..
Snook
I am going to clean out everything in my studio system this weekend.. It has need it for a while.
I still have not switched to Leopard on my main G5, And have noticed I never get crashes or anything on my freshly installed MacBook Pro... shooting tethered to it I have no problems.
Thanks
Snook

305.534.5701 - extension 2 forwards to my cell which I'll answer even on weekends.

Let me know how it goes and call me anytime you need support. We'll get you up and running.

4.1 has some really great features to offer. We'll be posting a list of tips and tricks that really improve the workflow today. I'm not just towing the company line when I tell you 4.1 is the best tethered experience I've had, especially once you find the little things that aren't well documented. And 4.2 Pro will be even better; most of the areas I've heard photographers lamenting about will be addressed in 4.2 Pro.

Doug Peterson
Capture Integration, Phase One Dealer
Personal Portfolio <--fixed link with Edit