I have a 24 inch Imac

Recently purchased over the net from Adorama the eye-one display 2 colorimeter.

The first time I used it, no difficulties, but now very frustrated.



I have even uninstalled the software and re-installed hoping the problem would rectify.


The difficulty is that within the wizard interface of Eye-One match, the dialogue box is greyed out - unable to choose the device I need to profile- thus I am unable to proceed.

Hopefully a eye-one display 2 owner can assist with some advice -

The reason why I bought a colorimeter is that SuperCal is for reason providing me with green looking print outs of information and tutorials from my computer ( have not as yet dared to print
my photos ) - would someone have an answer for this as well?

All round I seem to be having no luck.


I would be very grateful if somebody can solve my difficulties.

thank you



Sue

Sue, what exactly is grayed out? Perhaps a screen shot would help so that we can better understand the problem.

Hi Ron

Grayed out means the visual icons are inaccessible (in this instance Computer monitor)

I am not that technically savvy. How do I provide a screen shot from my Mac to the forum.


regards


Sue

Hi Sue,

It sounds like the Mac is not detecting the colorimeter. The software will gray out the options/icons based on licensing and being able to detect the necessary devices.

Perhaps you should try another USB port or reinstall just the device driver.

Also, be sure to plug your eye-One directly in your Mac, not in your keyboard's USB port.

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