Video-FAQ

January 13, 2009 ·

Michael Reichmann

QuickTime

Q:Your video clips are online asQuickTimefiles. Why don’t you provideReal VideoorWindows Media Playerversions?

A: QuickTime is available as afree downloadfromApple. It also comes pre-installed on a great many new machines. It provides very high quality with moderately low bandwidth. Also, for us to provide versions for all major online video viewers would be too costly in terms of both time and resources.

Which Version?

Q:I haveQuickTimeinstalled on my machine but the videos won’t play. What should I do?

A: You need to have version 7.0 or later installed. If your version ofQuickTimeis earlier than 7.0 pleasedownloadthe latest version. The QuickTime plug-in must be installed in your Browser’s PlugIn folder.

Waiting

Q:These video clips take a long time to download. What can I do?

A: Each video is between 1.5MB and 12MB in size. They are mostly ‘progressive download’ files, so with a good cable modem or DSL connection they should takeabout 10-20 seconds to download a buffer sufficiently large to start playing. On a dialup connection they could take as much as 30 minutes each to download. QuickTimes for very early Issues of the LLVJ may require complete download before they start to play.

It Still Won’t Play

Q:No matter what I do the video clips won’t play. What should I do?

A: Since these QuickTimes originate from a separate server, please make sure that your Browser preferences allow images and files from outside the originating L-L website. Unfortunately we are unable to provide technical support forQuickTime. These clipshavebeen tested on both PCs and Macs using all popular browser software.


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Michael Reichmann

Michael Reichmann is the founder of the Luminous Landscape. Michael passed away in May 2016. Since its inception in 1999 LuLa has become the world's largest site devoted to the art, craft, and technology of photography. Each month more than one million people from every country on the globe visit LuLa.

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